Let us answer some of our most frequently asked questions.
FAQ's
If you have additional questions, please contact us at 800-709-1323 and we will be happy to help you.
-
Hotel Policies
Q: What time is check-in?
A: Check-in begins at 4 p.m.
Q: What time is check-out?
A: Check-out is at 11 a.m.
Q: Is parking free?
A: The Abbey Resort offers a complimentary valet service and free parking around the resort.
Q: Are pets allowed at the resort?
A: Pets are not allowed at The Abbey Resort except in cases of trained service animals with prior notification. Guests found with pets will be asked to check out and forfeit their deposit, and a $150-$300 cleaning charge will be applied.
Q: Do children stay free?
A: Children (16 years old and younger) stay free when occupying the parent or guardian's room.
Q: Is smoking allowed in the resort?
A: The Abbey Resort and Avani Spa is a smoke-free facility. We ask all of our guests to please refrain from smoking in the guestrooms and on the balconies. Smoking in a guestroom or on the balcony will result in a cleaning charge of $250 applied to the registered guest's account.
Q: I left something in my room. How do I contact Lost & Found?
A: We've made it easy to inquire about lost items. Just visit www.ileftmystuff.com to report your lost item and if it has been found, we'll get it back to you quickly.
-
Reservation Policies
Q: Is a deposit required to reserve a room?
A: Yes. A deposit in the amount of one night's stay, plus resort fee and tax will be charged upon making your reservation.
Q: How old do I need to be to reserve a room?
A: You must be at least 18 years old to make a reservation and check-in.
Q: What is your cancellation policy?
A: We have a 72-hour cancellation policy for guest rooms and suites, meaning you must cancel 72 hours in advance to avoid a cancellation fee of 1 night's room and tax. Our villas have a 7 day cancellation policy.
Q: What is the resort fee?
A: For each room booked, a Resort Fee of $24 plus tax will be added daily in addition to your room rate. This fee covers enhanced in-room features as well as many of the resort's amenities and unique activities that will enhance your stay, making your time at The Abbey Resort more than just a night in a room, but a true Lake Geneva experience. The following items are included in the resort fee:
- Two bottles of water upon arrival in your guest room
- Valet parking
- Welcome snack
- Nightly movies in Immersion Cinema
- Abbey Extras - seasonal outdoor games & activities
- Weekend bonfires with s’mores
- Access to Avani Spa’s fitness center & classes
- Bicycle and ice skate rentals (seasonal)
- Hosted family activities year-round
- Board Game Bonanza and Borrowing
- High-speed internet access
- Shuttle service with advance reservations (based on availability)
- USA Today (Mon-Fri)
- Local and toll-free calls
- Guestroom recycling program
Please note: Resort fee inclusions are based on availability. Inclusions and fee are subject to change without notice.
-
Amenities
Q: Do you have wi-fi?
A: Yes, we have wired & wireless internet available in the guest rooms. Access is included in your Resort Fee.
Q: Are pack n’ plays and rollaway beds available?
A: Pack N' Plays are available upon request, but no rollaways or extra beds are available.
Q: Do you have babysitting services available?
A: We do not have babysitting services available at this time.
Q: Do you have in-room movies available?
A: Yes, movies will be charged to the registered guest account.
Q: Am I able to send a fax or make copies?
A: We have a Business Center available for guest use.
Q: Do you have a gift shop?
A: Yes, our unique array of resort wear, jewelry and accessories, wine, gourmet snacks, specialty nautical gifts, candles, and children's games and toys make it an ideal spot to shop!
-
Dining & Entertainment
Q: What are your hours of operation?
A: The Waterfront is open from 11:00am-10:00pm daily.
240° West is open for Breakfast from 7:00am-11:00am and Dinner from 5:00pm-9:00pm.
Hours are subject to change. Visit our What's Going On document for up-to-date hours.
Q: Are you open for lunch?
A: The Waterfront is open for lunch every day and Café Latte offers grab-and-go food items.
Q: Do you offer gluten-free options?
A: Yes, we have special dietary options available.
Q: Are reservations required and how do I make one?
A: 240° West is the only restaurant that takes reservations. We do recommend making reservations, especially during the busy season or holidays, but they are not required. You can make your reservations online through OpenTable or call 800-709-1323 during business hours.
Q: Do either of your restaurants accommodate people with food allergies?
A: Yes. Please let your server know of any allergy and he/she can let the chef know.
Q: Do you offer kid’s menus?
A: 240° West and the Waterfront both provide kid's menus to children 12 & under.
Q: Is there a dress code?
A: While we have no formal dress code and welcome guests in whatever attire they feel most comfortable, the majority of our guests are generally dressed in "smart casual" attire for 240° West and casual for the Waterfront Restaurant. We ask that guests do not wear swimwear or robes into the restaurants.
Q: Is there live entertainment?
A: Yes, we offer entertainment every weekend. Please see our Entertainment Calendar to find out who and when our entertainers are playing.
Q: Where can I get coffee in the resort?
A: Café Latte serves Intelligentsia coffee drinks and delicious breakfast treats, plus grab-and-go food items.
Q: Does the resort offer room service?
A: Yes, room service is offered daily from 7am to 10pm. You can view our menu here.
-
Explore
Q: What is the nearest airport?
A: The nearest airport to The Abbey Resort is General Mitchell International Airport in Milwaukee, WI. O'Hare is about an hour and twenty minutes away.
Q: How far is Lake Geneva from The Abbey Resort?
A: The Abbey Resort is located directly on the shores of Geneva Lake making it a quick 15 minute drive from the town of Lake Geneva.
Q: How far is Fontana Beach from The Abbey?
A: Fontana Beach is a block from The Abbey Resort. We have a very limited number of passes available for our guests at the front desk. Passes are subject to availability.
Q: What is there to do at The Abbey Resort?
A: The Abbey has two outdoor pools, one family and one adult-only pool for usage during the summer season. There is an indoor pool with a children's wading pool and a jacuzzi tub. There is also an onsite arcade, Frisbee-disk golf course, bicycle rentals, scheduled bonfires, and an activity center for children. During the summer months, stop by the lakefront onsite boat rental stand and rent a boat for the day. During the winter season, our Abbey Ice Rink is open to guests, weather permitting.
Q: What is there to do in Lake Geneva?
A: Rent a boat for the day or try a stand-up paddle boarding adventure. Take a walk along the 21 miles of the Shore Path, where you'll see majestic mansions. Explore unique stores and grab a bite to eat downtown. See the home of modern astrophysics at Yerkes Observatory. Take a guided cruise tour right on the waters of Lake Geneva via Lake Geneva Cruise Line. Golf in the summer and ski in the winter. Check out our Things to Do page on the website for more ideas.
Q: When is the best time to visit?
A: We think that any time to visit the area is the best time. In the summer, you get to enjoy the warmth and water activities of the lake. In the fall, guests like to take in the cool breeze and enjoy the beautiful fall colors in the area. In the winter, many guests enjoy ice fishing, bonfires, and ice skating on our complimentary rink. In the spring, The Abbey kicks off spring break activities leaving room for lots to do during your day!
-
Donation Requests
Q: We're having a fundraiser. How do I ask The Abbey Resort for a donation?
A: If you are looking for a donation for your local event, please email info@theabbeyresort.com with the following information:
- Your full name
- Your email address
- Your phone number
- Address for the certificate to be mailed to
- The date the certificate is needed
- Organization name
- Event name
- Date of event
- Event location
- Approximate number of attendees
Donation requests must include a flier advertising your event and contact information. Please include your 501(c) (3) non-profit tax status.
Q: How soon do I need to send in my donation request?
A: Requests must be submitted via email a minimum of 45 days prior to your scheduled event.
Q: Would The Abbey be interested in sponsoring our event?
A: Please note we do not donate money - no sponsorship funds are available.
Q: Will The Abbey let me know if they will or will not be donating to my event?
A: Due to the abundance of donation requests we receive, we will only be able to contact you if you were chosen as a recipient.
